Privacy Policy

Introduction

At Quorva, we recognize that your financial information is sensitive and personal. This Privacy Policy explains how we collect, use, protect, and handle your data in accordance with Singapore's Personal Data Protection Act (PDPA) and international best practices. We are committed to maintaining your trust through transparent data handling practices.

If you have questions about this policy or how we handle your information, please contact us at [email protected].

Data Collection Information

What Personal Data We Collect

We collect information necessary to provide our AI financial assistance services. This includes:

• Identification information: name, email address, phone number
• Financial data: transaction history, account balances, income and expense patterns (as relevant to your chosen service)
• Technical information: device type, browser information, IP address, usage patterns within our platform
• Communication records: correspondence with our support team, feedback you provide

How We Collect Data

Data collection occurs through several channels:

• Direct provision: Information you enter when creating an account or using our services
• Bank integrations: Transaction data accessed through secure connections with your financial institutions
• Cookies and analytics: Usage information gathered as you interact with our platform (see our Cookie Policy for details)
• Third-party services: Information from partners such as payment processors or identity verification services

Legal Basis for Processing

We process your data based on:

• Consent: You have explicitly agreed to our data processing practices
• Contract fulfillment: Processing is necessary to deliver the services you've subscribed to
• Legitimate interest: We need certain data to improve our services and prevent fraud
• Legal obligations: Some data processing is required by Singapore financial regulations

Data Usage Explanation

How We Use Your Personal Data

Your information enables us to:

• Provide AI-powered financial analysis and insights tailored to your situation
• Generate personalized reports and recommendations
• Communicate service updates, summaries, and relevant information
• Process payments and manage your subscription
• Improve our AI algorithms and service quality through aggregated analysis
• Ensure platform security and prevent unauthorized access

Data Sharing with Third Parties

We share data only in specific circumstances:

• Service providers: Trusted partners who assist with payment processing, data storage, or technical infrastructure (all bound by confidentiality agreements)
• Bank integrations: Secure connections with financial institutions you authorize
• Legal requirements: When obligated by Singapore law or court order
• Business transfers: In the event of a merger or acquisition, with advance notice provided

We never sell your personal information to third parties for marketing purposes.

Marketing Communications

With your consent, we may send service updates and relevant information about Quorva. You can opt out at any time through the unsubscribe link in any email or by contacting our support team.

Data Protection Measures

Security Measures

We employ multiple layers of security to protect your information:

• 256-bit AES encryption for all data in transit and at rest
• Multi-factor authentication options for account access
• Regular security audits by independent third-party firms
• Strict access controls limiting employee data access to essential personnel only
• Continuous monitoring systems to detect and respond to security threats

Data Retention Periods

We retain your data based on the following principles:

• Active accounts: Data maintained as long as your subscription remains active
• Discontinued service: Data securely retained for six months, allowing you to resume service
• Legal requirements: Some financial records kept for seven years per Singapore regulations
• Deletion requests: Honored within 30 days, except where legal retention is required

Cookie Information

We use cookies and similar technologies to enhance your experience and analyze platform usage. Categories include:

• Essential cookies: Necessary for platform functionality (cannot be disabled)
• Analytics cookies: Help us understand how you use our services
• Preference cookies: Remember your settings and choices

For detailed information about cookie management and types, please see our Cookie Policy.

Your Rights

Under Singapore's PDPA and international data protection standards, you have the following rights:

Right to Access

You may request a copy of the personal data we hold about you at any time.

Right to Rectification

You can request corrections to inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements.

Right to Data Portability

You can request your data in a commonly used, machine-readable format.

Right to Object

You may object to processing based on legitimate interest or for marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

How to Exercise These Rights

Contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

International Data Transfers

While we primarily store data within Singapore, some service providers may process information in other jurisdictions. When international transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If we become aware that we have inadvertently gathered information from someone under 18, we will delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When material changes occur, we will:

• Update the "Last Updated" date at the top of this document
• Notify you via email at least 30 days before changes take effect
• Provide a summary of significant modifications
• Maintain an archive of previous versions upon request

Contact Information

For privacy-related questions or to exercise your rights, please contact:

If you believe your privacy rights have been violated, you may lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.